Redmine is a powerful, free open-source project management and task-tracking platform that has helped countless teams efficiently manage their projects. However, like any software, it can sometimes come with its fair share of issues. One of the most frustrating problems you might encounter while using Redmine is the “We’re sorry, but something went wrong. We’ve been notified about this issue and we’ll take a look at it shortly” message. This error can leave you scratching your head, especially if it suddenly appears when you try to access your Redmine dashboard.
After spending days combing through log files and conducting research, I discovered that the culprit behind this error is often a missing Gemfile.lock file. In this blog post, I’ll guide you through 4 easy steps I took to fix this issue and get my Redmine dashboard back up and running.
Step 1: Recreate the Gemfile.lock
sudo touch /usr/share/redmine/Gemfile.lock
Step 2: Next we’ll use the chown command to change ownership
sudo chown www-data:www-data /usr/share/redmine/Gemfile.lock
Step 3: We want to make sure Redmine website is enabled
sudo a2ensite redmine.conf
Step 4: Restart apache2.service
sudo systemctl restart apache2.service
Now go ahead and refresh your Redmine Server. It can take about 2-5 mins, but your Redmine server should be restored.
If you need to reinstall redmine on ubuntu 20.04 again. Please check our Step-by-step Redmine install guide here.
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